Privacy Policy

Makzani is a delivery platform operating in Yemen. This policy explains what we collect, why, and what you can ask us to do with it. It applies to the Makzani customer app, the captain app, the store app, and this website.

What we collect

Your phone number. It is how you sign in — there is no password. We keep a record of each sign-in code we send and whether it was used, together with the network address the request came from, so we can tell a real sign-in from an attack on your account.

Your name, as you give it when you register.

Your delivery addresses, including their location on a map. An address in Yemen is often not something a street name can find, so the app stores the point you pick. That point is what a captain navigates to.

Your orders — what you ordered, from which store, what it cost, and what happened to it.

Messages you send through the app, between you, the store, the captain and our operators.

Delivery confirmation photos, when a delivery is confirmed away from the address it was meant for.

A captain’s live location, while they are carrying an order. It is shown to the customer waiting for that order and to our operators, and it stops when the order ends.

Notification permissions, if you turn them on, so we can tell you an order has moved.

Why we collect it

To take an order, get it to the right place, let the people involved talk to each other, settle what is owed, and answer you when something goes wrong. We do not build a profile of you for advertising, because we do not advertise.

Who we share it with

The store and the captain handling your order see what they need to fulfil it: what you ordered, where it is going, and how to reach you about it.

Our operators can see orders and messages, because resolving a delivery problem is work a person does.

Nobody else, and no advertiser. There is no analytics service, no advertising network and no data broker in this platform.

Two technical services see fragments in the course of doing their job: a map provider receives the coordinates needed to draw a map, and WhatsApp receives your phone number when we send you a sign-in code through it. Neither receives your order history.

Payment is cash on delivery, so no card details exist and no payment processor is involved.

How long we keep it

Orders and the money records attached to them are kept while the platform operates, because they are the record of what was bought, delivered and paid for. Sign-in code records are short-lived. A captain’s live location is not kept after the order it belonged to is finished.

Data deletion

You can ask us to delete your account and the personal data attached to it. Write to support@makzani.com from the phone number on the account, or ask from inside the app, and tell us you want your account deleted.

We will delete your name, your addresses and their map points, your messages, your notification registrations and your sign-in records.

We keep the order and payment records themselves, with your name and contact details removed from them. We cannot delete the fact that an order happened: a store was paid for it and a captain was paid to carry it, and those are somebody else’s records too.

Children

Makzani is not intended for children.

Changes

If we change what we collect, we change this page and the date at the top of it.

How to contact us

Write to support@makzani.com.